Accounts, Access Codes, and Data

How do I back up my data?

By default, Noom will automatically backup all of your data using the Google account that your device is registered to (the one you used when you first set up your device). The application will also create a unique access code.

What do I do if I have more than one access code?

If you have more than one access code, visit out support portal at support.noom.com for help on merging your accounts. Be sure to sign in with the account on your new phone! 

How can I change the email address associated with my account?

If you would like to change your email address, visit out support portal at support.noom.com to get this quickly and easily updated. 

How do I transfer or restore my data if something happens to my device?

Noom will automatically restore all of your data if the new device is using the same account you used when you first started using Noom.

If you're using a new Google account with your new device, visit out support portal at support.noom.com for help on merging your accounts. Be sure to sign in with the account on your new phone! 

I just downloaded Noom, but I can't see my CardioTrainer / Calorific data. What gives? 

If you’ve previously used CardioTrainer and Calorific, but have recently installed Noom, you can migrate all of your data to Noom by creating a permanent account, which will link the app to your Google Account.

In CardioTrainer and in Calorific, go to Settings > Account Settings > Permanent Account and link the apps to your Google Account. Then, uninstall and reinstall Noom and link it to your Permanent Account.

Note: any data that you record in one application will not automatically update in the other applications, but it's still saved to your account on our servers.

How do I view my exercise data online? 


We have all of your exercise and food logging data saved to our servers, and have created a website on which you can view your exercise history. To do this, log in to the CardioTrainer website at http://www.noom.com/cardiotrainer/ with your access code. Unfortunately, at this time, we don't have a way for you to view your food logging data online.

How do I export my data?

It is possible to export your workout data in KML and GPX file types. 

To do this, log in to the Noom website at http://www.noom.com/cardiotrainer/ with your access code (this will work for CardioTrainer and Noom users), select the track from the left, and click on either “export KML” or “export GPX” at the top of the map.

You can also export your entire workout history in the CSV file format to open as a spreadsheet. Click on your track overview (the first in the list that shows the large circle over the map), and then select “export workout history” at the top of the map.

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