Current bugs

IMPORTANT: Bugs on most recent iOS Coach version (4.0.0)

To our beloved & patient iOS Noomers:

Thank you so much for reporting the issues you've been experiencing after updating to the latest version of Coach iOS.

As you may have noticed, there are two known issues that we have already fixed and are waiting to launch.

Issue #1: Users with a Pro and Platinum subscription aren’t seeing Pro and Platinum features.

Issue #2: If your phone is set to a language OTHER than English, Korean, Japanese, Spanish, or German, you will experience a crash when attempting to open Noom Coach.

We are so sorry for the interruption you're all experiencing. This should be fixed very soon and we will continue to update you all here.

Please write to prosupport@noom.com (for Pro users) or platinumsupport@noom.com (for Platinum users) with subject "iOS launch bugs" if you're experiencing either of these bugs.

Thank you thank you!!!

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    We’ll send you updates on this idea

    AdminLeila Anderson (Support Guru, Noom Inc.) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminLeila Anderson (Support Guru, Noom Inc.) responded  · 

    To our patient Noomers:

    We’re following up to let you know that the bug released in iOS version 4.0.0 that prevented you from seeing your Platinum/Pro features has been fixed! When you get a chance, please update to the latest version (4.0.1) on the App Store. Please note: you may not have to update if you have automatic update settings turned on.

    Please let us know if you’re still experiencing a problem and we will look into it asap! Thanks again!

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