Current bugs: IMPORTANT UPDATE

Below you will find a list of current bugs we’re working to fix. Please reference this forum when looking for updates!

NOTE: Please direct all bug reports to support@noom.com. Comments added to this forum are not guaranteed a response.

Current bugs

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  1. group

    Can't view any group messages or group members. I get a message that I'm not connected to the internet although I'm on wifi or on data. Other apps on my phone work fine and show that I'm connected.

    2 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Make it possible to see times of meals!

      Make it possible to see times of meals! This could help people relate feeling and mood to actual logged data. Also help with those reviewing data in support of Intermittent Fasting and similar protocols.

      1 vote
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        0 comments  ·  Food logging  ·  Flag idea as inappropriate…  ·  Admin →
      • Why can't I access my Noom program on my computer? Sometimes I don't like working from just my phone. Please respond.

        Why can't I access my Noom program on my computer? Sometimes I don't like working from just my phone. Please respond.

        6 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Unable to access Noom account

          I tried to access Noom account after purchasing an 8month package. I get an error message that there is no account associated with my email.

          This does not look ok guys. This looks like fraud. You are taking my card data and then... nothing. I can't access anything.
          Since I can't log in to the app, I can't cancel my subscription. Again... fraud.

          You'd better reply soon to my email or I will cancel the card and report you to the authorities and shut you down.

          As you can tell... I am REALLY PISSED with the very poor first impression…

          1 vote
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            0 comments  ·  Purchase  ·  Flag idea as inappropriate…  ·  Admin →
          • Messaging/Group Message Board

            I rarely get notifications when there are new messages on the board or private ones to me. I have deleted and reinstalled the program several times and it doesn't fix it. Am I the only one having this issue?

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Noom & Fitbit Connection not working

              My fitbit steps were pulling into Noom for a little bit, but for the last two days, it's showing zero steps, even when my fitbit data is accurate.

              4 votes
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                1 comment  ·  Step Counter  ·  Flag idea as inappropriate…  ·  Admin →
              • Unable to cancel subscription during free trial period on iOS

                I would like to get my subscription cancelled during the free trial period to avoid being charged. Your site said to go to Settings, iTunes & App Store, click on Apple ID, View Apple ID, Manage Subscriptions. However, Manage Subscriptions is not an option on this page.

                21 votes
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                  53 comments  ·  Purchase  ·  Flag idea as inappropriate…  ·  Admin →

                  Hey all! Thank you for taking the time to get in touch with us here. We deeply, deeply apologize for all of the cancellation confusion, and completely understand why the experience has been so frustrating.

                  We’re seeing that many Noomers are purchasing multiple subscriptions, but our cancellation system is built to cancel the subscription associated with your account. Since only one subscription can be associated with a Noom account at any given time, the additional subscriptions remain active even though your primary subscription is canceled.

                  Please know that we have absolutely no intention of double charging, wrongfully charging, or keeping any additional funds. If you have been charged more than once, or have been charged after requesting to cancel within the 14-day trial period, please let us know at programsupport@noom.com so we can issue refunds accordingly and straighten things out.

                • Provide a phone number to contact you.

                  You're Coach program is not cheap. A phone number to contact should be readily available online and on the app. Not posting a phone number makes you seem like a fly by night outfit.

                  7 votes
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                    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • can't get my steps history to my new phone

                    I've been using Noom for 3 years and have walked over 6.7 million steps, with a record day of 22,000+. I am motivated by seeing my stats. But now I have a new phone, and I know the app recognized me--it's using my profile pic that I've had for several months...only it started my data all over, so it looks like I've only been a user for 2 days. HELP! (Samsung Galaxy S4 to a ZTE ZMax Pro phone, in case you need to know)

                    1 vote
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                      0 comments  ·  Step Counter  ·  Flag idea as inappropriate…  ·  Admin →
                    • Meal logging with decimals not possible

                      Decimals are not possible while logging new food, to enter 2.3 grams fat, 0.589 mg sodium. We have to round off.

                      5 votes
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                        2 comments  ·  Food logging  ·  Flag idea as inappropriate…  ·  Admin →
                      • Unable to disable 30 second notfication

                        During workouts there doesn't seem to be a way to limit the notifications to only the top of the minute.

                        6 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Adding meals

                          I can only add meals after weigh in that day. But I don't weigh myself every day (actually once a week). In the past was it not a problem. Has it changed or is it 'a bug'?

                          2 votes
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                            0 comments  ·  Food logging  ·  Flag idea as inappropriate…  ·  Admin →
                          • Recent meals

                            My most recent meals never show up. This has been a problem for almost a year and it still hasn't been fixed. When I go to log a meal I see meals from a week ago but not from the day before.

                            11 votes
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                              1 comment  ·  Food logging  ·  Flag idea as inappropriate…  ·  Admin →
                            • Noom's pedometer is undercounting and overcounting on some Android devices

                              Hey Noomers! We just wanted to update you on a current bug that some of you may have been experiencing:

                              On some Android devices, Noom isn’t crediting users with their correct number of steps for the day. For example, you might have walked from Timbuktu to Montenegro, but Noom shows that you walked only 2,000 steps! For other users, they may have taken the few steps it takes to get to the bathroom in the middle of the night, but in Noom it looks like they ran the NYC marathon!

                              You deserve all the credit and more for your activity…

                              18 votes
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                                Started  ·  14 comments  ·  Step Counter  ·  Flag idea as inappropriate…  ·  Admin →
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                              Current bugs: IMPORTANT UPDATE

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