Current bugs: IMPORTANT UPDATE

Below you will find a list of current bugs we’re working to fix. Please reference this forum when looking for updates!

NOTE: Please direct all bug reports to support@noom.com. Comments added to this forum are not guaranteed a response.

Current bugs

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  1. Noom & Fitbit Connection not working

    My fitbit steps were pulling into Noom for a little bit, but for the last two days, it's showing zero steps, even when my fitbit data is accurate.

    3 votes
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      1 comment  ·  Step Counter  ·  Flag idea as inappropriate…  ·  Admin →
    • Unable to cancel subscription during free trial period on iOS

      I would like to get my subscription cancelled during the free trial period to avoid being charged. Your site said to go to Settings, iTunes & App Store, click on Apple ID, View Apple ID, Manage Subscriptions. However, Manage Subscriptions is not an option on this page.

      17 votes
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        36 comments  ·  Purchase  ·  Flag idea as inappropriate…  ·  Admin →

        Hey all! Thank you for taking the time to get in touch with us here. We deeply, deeply apologize for all of the cancellation confusion, and completely understand why the experience has been so frustrating.

        We’re seeing that many Noomers are purchasing multiple subscriptions, but our cancellation system is built to cancel the subscription associated with your account. Since only one subscription can be associated with a Noom account at any given time, the additional subscriptions remain active even though your primary subscription is canceled.

        Please know that we have absolutely no intention of double charging, wrongfully charging, or keeping any additional funds. If you have been charged more than once, or have been charged after requesting to cancel within the 14-day trial period, please let us know at programsupport@noom.com so we can issue refunds accordingly and straighten things out.

      • Provide a phone number to contact you.

        You're Coach program is not cheap. A phone number to contact should be readily available online and on the app. Not posting a phone number makes you seem like a fly by night outfit.

        4 votes
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          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • can't get my steps history to my new phone

          I've been using Noom for 3 years and have walked over 6.7 million steps, with a record day of 22,000+. I am motivated by seeing my stats. But now I have a new phone, and I know the app recognized me--it's using my profile pic that I've had for several months...only it started my data all over, so it looks like I've only been a user for 2 days. HELP! (Samsung Galaxy S4 to a ZTE ZMax Pro phone, in case you need to know)

          1 vote
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            0 comments  ·  Step Counter  ·  Flag idea as inappropriate…  ·  Admin →
          • Meal logging with decimals not possible

            Decimals are not possible while logging new food, to enter 2.3 grams fat, 0.589 mg sodium. We have to round off.

            5 votes
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              1 comment  ·  Food logging  ·  Flag idea as inappropriate…  ·  Admin →
            • Unable to disable 30 second notfication

              During workouts there doesn't seem to be a way to limit the notifications to only the top of the minute.

              6 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Adding meals

                I can only add meals after weigh in that day. But I don't weigh myself every day (actually once a week). In the past was it not a problem. Has it changed or is it 'a bug'?

                1 vote
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                  0 comments  ·  Food logging  ·  Flag idea as inappropriate…  ·  Admin →
                • Recent meals

                  My most recent meals never show up. This has been a problem for almost a year and it still hasn't been fixed. When I go to log a meal I see meals from a week ago but not from the day before.

                  11 votes
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                    1 comment  ·  Food logging  ·  Flag idea as inappropriate…  ·  Admin →
                  • Noom's pedometer is undercounting and overcounting on some Android devices

                    Hey Noomers! We just wanted to update you on a current bug that some of you may have been experiencing:

                    On some Android devices, Noom isn’t crediting users with their correct number of steps for the day. For example, you might have walked from Timbuktu to Montenegro, but Noom shows that you walked only 2,000 steps! For other users, they may have taken the few steps it takes to get to the bathroom in the middle of the night, but in Noom it looks like they ran the NYC marathon!

                    You deserve all the credit and more for your activity…

                    18 votes
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                      Started  ·  13 comments  ·  Step Counter  ·  Flag idea as inappropriate…  ·  Admin →
                    • Why can't I access my Noom program on my computer? Sometimes I don't like working from just my phone. Please respond.

                      Why can't I access my Noom program on my computer? Sometimes I don't like working from just my phone. Please respond.

                      0 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                      Current bugs: IMPORTANT UPDATE

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